11-11-2019 09:24 AM
I have a 4 way splitter that I bought about a year ago. It worked flawlessly (DVD in port 1, Roku in port 3), until recently, the entire unit just shuts off. Toggling the power switch doesn't reboot it, unplugging/waiting/plugging doesn't reboot it. Unplugging/replugging the HDMI cables doesn't reboot it. I just forget it and read a book, but a few hours later, I notice the power is back on and working. Later, it's off again. Last night I went to bed because it wasn't working, this mornign, it's back on. I can't figure out any pattern. What??
11-11-2019 10:44 AM
Thanks for reaching out to us about this here in our Community.
I'd be happy to see if I can help out at all. Do you have the model number from that splitter handy? That will help me be sure I'm looking at the right information.
11-11-2019 11:18 AM
Based on your post, this sounds like a power issue. It may be that the power port or the cable itself isn't working right.
The product should come with a one-tear warranty on it. If you head into your local Best Buy, we should be able to check it out and see if that warranty is still active. If not, a replacement is currently on sale and available here.
11-11-2019 11:52 AM