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Posts: 3
Registered: ‎01-11-2012

HD rocketfish webcam 0.1

I purchased my HD roceketfish webcam about two or three weeks ago.  I have been having so many problems with it!!  it's VERY frustrating and maddening. 

I specifically purchased it so that I can Skype with my cousin in BC after having lost contact with her for over 30 years (I live in ON).  Half the time the video will not stream but I will have audio but not until I restart my computer.  I've almost reached the end of my rope with this webcam.  I paid almost a hundred dollars for this and I'm very disappointed and upset.

I'm not "tech savvy" as you would say and no one I ask seems to know what to do.

When I do Skype, it tells me to close other programs that may be using the webcam and there are NO OTHER programs! 

 

I'm really frustrated, please help.

Posts: 6,343
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Registered: ‎11-09-2009

Re: HD rocketfish webcam 0.1

Hello trajobithe,

Welcome to Community@ Rocketfish™!

We'll be happy to look into this concern if you'll please reply with your product model number!

Regards,
Justin
Rocketfish™ Support

Justin|Community Connector | Best Buy® Corporate