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New Member
Posts: 1
Registered: ‎12-22-2019

Damaged due to power surge

Hi,

 

good day.

 

my rocket fish energy saver power surge protection cord has a continous sound after power surge damaged the 2 diodes inside. Can I reset something inside to remove the sound? can I return it back for warranty to rocketfish for warranty?

Any advise can greatly help.

 

thanks,

Charles

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Posts: 7,183
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Registered: ‎12-23-2016

Re: Damaged due to power surge

[ Edited ]

Hi, Charles,

 

Welcome to our community. A power surge cen be scary, and I hope that your electronics are all just fine.

 

Surge protectors are, essentially, designed for a single use. Once they stop a surge, they should no longer be used. You'll want to replace that surge protector to make sure your electronics stay protected.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-09-2020

Re: Damaged due to power surge

well I think this is a warranty case where you have to replace it!