Rocketfish

[Xanek]

Drivers aren't being installed because the broadcom bluetooth software downloader does not detect this adapter at all, and i've been reading different threads about this not working at all.

Is this even fixable, or is this product useless?

I've uninstalled the drivers, ran the driver software, plugged in my adapter when it said that it couldn't find one, windows installs drivers as a usb device, and the program doesn't recognize that its plugged in.

[JeremyS-INSG]

Hello Xanek,

Welcome to Community@ Rocketfish™!

The latest Broadcom drivers and software have been tested and verified to work for Windows 2000, Windows XP, Windows Vista, Windows 7, and Windows 8 by our engineering team.  The links on the RF-MRBTAD and RF-BCDM4 pages will take you to these most updated drivers and software here.   The "SetupBtwDownloadSE.exe" file contains the drivers and Bluetooth software needed for all of the supported operating systems.

1. To install the software you will first want to uninstall any existing Bluetooth software and drivers from your computer and restart.  This includes all of the Broadcom and Widcomm software.
2. After the computer has rebooted, plug the USB Bluetooth adapter into your computer.
3. Download the Broadcom software, making sure you save it to your computer.
4. Run the "SetupBtwDownloadSE.exe" file as Administrator
5. Follow the on screen promts
6. Pair your devices to the computer by following there manufactures pairing instructions.

If your RF-MRBTAD or RF-BCDM4 isn't working after these steps or fails during one of the steps,  there is likely a software or hardware conflict preventing it from working.  A possible remedy for these conflicts would be to reinstall your operating system and then reinstall the Bluetooth adapter.  Keep in mind that you will want to back up all of your files before reinstalling the operating system.  If you are not comfortable reinstalling the operating system yourself you could seek the assitance of Geek Squad or another computer repair vendor through a paid service.  This would be the final troubleshooting step you could attempt and if the adapter still will not work I would recommend returning with your Bluetooth adapter and a copy of your receipt to your place of purchase in order to pursue the possibility of warranty repair or replacement.

Regards,
Jeremy
Rocketfish™ Support

[cscott0108]

I finally figured this out too. I don't want to type the whole thing out, see if this helps. /t5/Computer-Accessories/FIXED-RF-MRBTAD-Mini-Bluetooth-Dongle-Frustrations-and-a-Fix/m-p/16191