12-01-2009 12:39 AM
Solved! Go to Solution.
01-12-2010 02:43 AM
First off, I'm sorry to hear you had a bad experience with us! Hopefully this got resolved somehow, as it's been over a month since you posted this. I'm curious, though, as to which number you've called? I've had to call in once or twice, but each time, I've spoken with someone who was pretty efficient and most likely American. Also, how were you able to tell your email went to India? Regardless, sorry you had a bad experience with us, but hopefully it doesn't discourage you from Best Buy Mobile, as a whole.
01-12-2010 03:19 AM
01-12-2010 09:55 PM
01-13-2010 09:23 AM
First off, I find it amusing that you are mocking me, but couldn't manage to spell genius correctly Before you throw on your hardhat and try to act like a big fella, you should probably make sure that your argument is in order. Otherwise, you just look stupid.
Second off, you specifically said you purchased it from, and I quote, "Best Buy Mobile.com on Black Friday for $79.99" Notice how I put that in bold? You specifically stated this website. You didn't say Best Buy, then the cell phone section. If ANYONE here needs to figure things out, it's you.
So, how anyone is supposed to believe your story, when you can't follow up on it correctly? Here's the reality of the situation: If your story has any validity to it whatsoever, the "India" accusation is pretty far-fetched as I can't recall a single situation I've EVER dealt with involving Best Buy where they outsourced. I had to send my phone off for repair, and every time I had to call anybody, it was always an American. I think you're here to be a naysayer, which is kinda sad in and of itself. Likewise, if you're being serious about these issues, I doubt anybody in your "little town" really cares. They might hear you and be like, "Man, that's no good.." but are they REALLY going to let it permanently affect their purchase decisions? Doubtful. What are you trying to accomplish here?
01-17-2010 11:56 PM
One experience is not representative of an entire organization, I'm sorry...I mean not to downplay what you experienced, or to say it was at all okay (Being charged 20 dollars extra is entirely irresponsible, and needs to be fixed immediately) but that is irrational. No disrespect.
I can say from my experience with Best Buy Mobile, i have had the exact opposite, and only extremely positive experiences. But you have to expect an organization as big as Best Buy makes a mistake somewhere...Sorry it had to be with you, but you gotta be realistic they can't hire the perfect person every time.
Somebody slipped on the online orders, didn't process it through fast enough..didn't follow up..somebody failed. But it's something that can be fixed if properly escalated.
01-29-2010 11:33 AM