Portable Audio

[rawaa]

my bluetooth headphones won't turnoff it was working great than it stop suddenly and won't to turnoff i try all solution i press and hold on the bottom for 5 second and i press on volume +and volume - but it doesn't work any solution plzzzzzz help me

[Alexandra-BBY Retired: Social Media Specialist]

Good morning, rawaa,

Thanks for your patience while waiting for some answers. We’ve been incredibly busy as of late due to the recent holiday season, and we’re still playing catch-up here on the forum. I’d be happy to help, especially as it sounds like your Bluetooth headphones aren’t working as they should.

What’s the make and model of your headphones? I ask because different models have different troubleshooting steps to try to fix any possible issues like yours.

I look forward to hearing from you soon,

[rawaa]

hi alexandra thank you for replying and i want yo tell u that my headphones problem get fixed after i let it 0%charge and i charge it again and it go work so good bt thank you again

[Alexandra-BBY Retired: Social Media Specialist]

Hey rawaa,

Oh good! Sometimes devices just need that little "restart" to get things working as they should. If you have any problems in the future though, let us know. We're here to help however we can.

Cheers,