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New Member
Posts: 1
Registered: ‎04-10-2020

Surface Headphones: Noise Canceling Level Decreasing After Each Song

Hello,

 

I'm currently having issues with my Surface Headphones.

 

When listening to songs on Youtube with the noise canceling level set to max, the noise canceling level decreases in between each song.

 

This wasn't happening yesterday and I've checked with the Cortana App and see no new updates available. I know a suggestion would be to factory reset the headphones, but I have a feeling the same issue will resurface at some point far after my return window.

 

Is this due to receiving a faulty product?

 

Thanks for you help,

 

Roland G

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Emerging Expert
Posts: 8,040
Registered: ‎02-25-2013

Re: Surface Headphones: Noise Canceling Level Decreasing After Each Song

Is it only on YouTube? 

 

check and see if there are drivers for the headphones

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