Portable Audio

[johnlong2250]

I have had my Sansa fuze for awhile now and when I sat down my keys pushed against the screen and now my screen is cracked. There is a big white space with one black mark going down across it. I have a 2 year insurance will they cover this?

[Nokia]

No. The two year GS Gadgets & Gizmos plan covers manufacturer's defects, normal wear and tear, dust, heat, humidity, and power surge. It does not cover any type of physical damage.

However, since the plan is now void, you can go to your local BB and get a prorated refund for it.

[johnlong2250]

I am sorry but I am not sure what a pro rated refund is can someone explain it to me?

[Nokia]

You get a refund for the plan minus the time you've had it for. If the plan was $50, and it's been exactly a year since you purchased it, you should get around $25 back.

[hockeycanuckjc Valued Expert · Accepted solution]

There is a good reason I warn everyone against putting their music players in their pockets, and if they must do so, put it in a pocket thats completely empty. If your pockets are down lower on your pants, consider getting a longer pair of earphones to work with this situation, or get some kind of protective cover for your device.

[johnlong2250]

Not a solution but I strongly agree with you. I will get a protective case next time I get an mp3 player