01-06-2009 10:38 PM
01-09-2009 04:23 PM
|Aaron|Social Media Specialist | Best Buy® Corporate|
01-15-2009 09:04 PM
Well, I am on the 2-year PRP plan. I took a visit to my local Best Buy, but they gave me Samsung's number to call for a replacement or repair.
However, I'm not really interested in a repair, and would like to replace my MP3 player for a new one with Best Buy directly.
Is this possible?
01-16-2009 12:15 AM
01-21-2009 12:17 PM
Hey nachapol -
Dnicole-Employee is exactly correct. The store should have performed an exchange, however at this time it sounds like going through the Product Replacement Plan via telephone is your best remedy.
The process is relatively simple and dnicole explained it well.
I hope this helps!
Best Buy® Corporate
|Dorothy|Social Media Supervisor | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!
01-21-2009 07:17 PM - edited 01-21-2009 07:23 PM
Yes, this is really frustrating me.
BB customer service on the phonesaid I can return my product through www.rmibb.com. And then they would send me a gift card, and I would receive it within 2-3 weeks.
Should I do this?