Portable Audio

[dawnj]

My grandson's ipod touch has not been able to connect to wifi or internet for a while now. Any suggestions?

[bobberuchi]

check to make sure that airplane mode is set to OFF (it is on in the image) and that for Wi-Fi it is turned on and looking at your Wi-Fi

[dawnj]

the airplane mode is off and the wifi is turned on, still no luck

[Allan-BBY Senior Social Media Specialist]

Hey dawnj,

Unless the iPod is defective it sounds like it should be connecting to Wi-Fi just fine. Is the Wi-Fi network it is trying to connect to password protected? I could suggest bringing it into the Geek Squad precinct in your local Best Buy store to have an agent look at it.

Thanks,

[dawnj]

He got it in October, and it worked fine for quite a while; then all of a sudden it wouldn't connect.  We thought that maybe he had done something in the settings. Whatever the issue is, he hasn't been able to connect for a while now, will definitely take it in and have someone look at it.