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New Member
Posts: 2
Registered: ‎01-27-2009

Help, please????

My son has a sansa and an iTunes gift card, we cannot figure out how to download the songs he wants on there from his computer. Can anybody tell us how to do that?
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Registered: ‎11-10-2008

Re: Help, please????

A Sandisk Sansa is not a compatible player with the iTunes Store.It is only designed for Apple Ipod. Youll want the Best Buy Digital Music store instead.
***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎09-29-2008

Re: Help, please????

Hello SMWA,

While you can download music and pay for it with your iTunes gift card, the file format that Apple uses (AAC) is not a supported format for Sansa mp3 players (Sansa supports MP3, WAV, WMA, secure WMA, and Audiobook files).  Please bear in mind that the music or video files that you buy from the iTunes Store will play fine on your computer or another mp3 player that supports the AAC format, such as an iPod.  You will not be able to play them on the Sansa, unfortunately.

I hope this helps.
John|Social Media Specialist | Best Buy® Corporate
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Posts: 8,921
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Registered: ‎11-10-2008

Re: Help, please????

Thanks for the through explanation John, you explained this better then I did Smiley Happy
***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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New Member
Posts: 2
Registered: ‎01-27-2009

Re: Help, please????

Thanks for the info guys, but we figured it out. We downloaded the songs onto the computer than copied them to the Sanza - it works just fine, and we are set now.