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New Member
Posts: 4
Registered: ‎12-09-2008
Accepted Solution

Arcsoft Media Converter 2.0 doesn't...

...neither will it convert nor does it even recognize my device (Insignia NS-4v17). I downloaded/installed the converter from the disc that came with my player. It shows the player where it says 'Select Device' but says it is not connected. The player shows up in 'My Computer' & in the system tray.

 

I am not the only person having difficulties with this software.

 

How can it be fixed?

 

Any assistance would be greatly appreciated & Thank You in advance.

Regular Member
Posts: 35
Registered: ‎12-21-2008

Re: Arcsoft Media Converter 2.0 doesn't...

Try either downloading the software from a different place, I.E., a different website, or use a different program.
New Member
Posts: 4
Registered: ‎12-09-2008

Re: Arcsoft Media Converter 2.0 doesn't...

I think it's working. After a 5th call to Best Buy, apparently all I had to do was put the player

on 'Hold' before connecting. At least I think that's the only thing I did differently. 

 

I tried other software both free & paid, but they didn't help.

 

Anyway it's working, so Im satisfied.