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GeraldMucci
Posts: 2
Registered: ‎01-16-2020

Amazon Echo Pods: One went bad

‎01-16-2020 08:41 PM

I bought Echo pods at Best Buy on  December 27, 2019.  One went bad today January 16 - static and no bass in the right bud.

 

This is over the 14 day limit.  What can I expect from Best Buy regarding potential for an exchange/replacement?

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bobberuchi
Posts: 8,663
Registered: ‎02-25-2013

Re: Amazon Echo Pods: One went bad

‎01-17-2020 07:30 AM

Make an appointment with Geek Squad and see if they are covered under warrenty. You may have to go through Amazon for warrenty support.

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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GeraldMucci
Posts: 2
Registered: ‎01-16-2020

Re: Amazon Echo Pods: One went bad

‎01-17-2020 09:58 AM

I double checked with Amazon via Chat before I went in to the local Best Buy store to confirm their exchange policy.  Before I kneew it, Amazon authorized a return and replacement that will be received tomorrow.  Can't beat that!

 

I suspected that Best Buy would refer me to Amazon, since their 14-day window for exchanges, even for faulty items, had expired.  So, I'm glad I saved myself a trip to Best Buy.

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bobberuchi
Posts: 8,663
Registered: ‎02-25-2013

Re: Amazon Echo Pods: One went bad

‎01-17-2020 11:48 AM

Actually it is more than likly Amazon wants best Buy to defer to them. I had a dehumidifier that went bad. The manufacturer wanted me to go through best buy.

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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