01-16-2020 08:41 PM
I bought Echo pods at Best Buy on December 27, 2019. One went bad today January 16 - static and no bass in the right bud.
This is over the 14 day limit. What can I expect from Best Buy regarding potential for an exchange/replacement?
01-17-2020 07:30 AM
Make an appointment with Geek Squad and see if they are covered under warrenty. You may have to go through Amazon for warrenty support.
01-17-2020 09:58 AM
I double checked with Amazon via Chat before I went in to the local Best Buy store to confirm their exchange policy. Before I kneew it, Amazon authorized a return and replacement that will be received tomorrow. Can't beat that!
I suspected that Best Buy would refer me to Amazon, since their 14-day window for exchanges, even for faulty items, had expired. So, I'm glad I saved myself a trip to Best Buy.
01-17-2020 11:48 AM
Actually it is more than likly Amazon wants best Buy to defer to them. I had a dehumidifier that went bad. The manufacturer wanted me to go through best buy.