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New Member
Posts: 3
Registered: ‎01-27-2019

rewards expired

Hi All,

i had a rewards certs which is set to expire on 1/26...im in the store to make a purchase...w
i was being told i can not use this certs because its expired yesterday...and i was directed by store supervisor to call best buy dot com to reissue..when i call them customer rep said...i was already reissued my cert, so this is cannot be reissued...no luck after talking to manager in store and dot com. its just 12 hours..i lost my 95$ rewards which is frustrating.. i wasnot aware that...they have reissued this on nov..and i didnt get reminder about expiration too..

as a courtesy, they should allow after week of expiration or reminder to notify that my rewarda are expiring...

any help highly appreciated
Posts: 11,140
Topics: 134
Kudos: 295
Blog Posts: 20
Solutions: 529
Registered: ‎01-03-2013

Re: rewards expired

Hello sathish84, 

Welcome to the forum and thank you for reaching out to us regarding your My Best Buy reward certificate. Finding you’ve had a My Best Buy reward certificate expire would be most frustrating, especially so shortly after it expired when you're attempting to make a purchase. I know if I let one slip by me, I feel like it’s quite the missed opportunity.


Our My Best Buy Terms advise certificates typically expire after 60 days. Once expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. For more details, you may view the article below.

 

Expired My Best Buy™ Reward Certificates FAQ 

 

We greatly appreciate you taking the time to reach out to share your experience and feedback. If you should have any questions or need further assistance, please let me know. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-27-2019

Re: rewards expired

i m thinking to close my account..as i m not feeling the way bestbuy handled...thanks
New Member
Posts: 3
Registered: ‎01-27-2019

Re: rewards expired

let me know the proxess to cancal my membership a d best buy card...
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Posts: 11,140
Topics: 134
Kudos: 295
Blog Posts: 20
Solutions: 529
Registered: ‎01-03-2013

Re: rewards expired

Hello sathish84, 


I'm sorry to hear you feel this way. I can certainly help with cancelling your My Best Buy membership, but any Best Buy Credit Cards issued to you by Citibank would need to be cancelled through them at (888) 574-1301. 

Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!