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Posts: 1
Registered: ‎04-03-2014

report missing points error



I made a couple punchases in store earlier this week, but the cashiers didn't input my account info for either. I was able to report missing points for one of my purchases, but when I attempted to report for the other one I kept getting an "An unexpected error occurred" error. I went and read the FAQs, and it stated that only one transaction can be reported a month?


If anyone's able to help, it would be much appreciated.


Thanks in advance,



Posts: 137
Topics: 1
Kudos: 10
Solutions: 9
Registered: ‎11-24-2021

Re: report missing points error

Hello, pardn,


Welcome to the Best Buy Forums!


I love receiving points for my purchases so I can understand why you'd want to make sure no transaction is left behind. I'd love to see if there is anything I can do to resolve this for you. Please send me a private message providing the missing transaction details, your full name, phone number, and email so I can take a better look.


To send it, click the blue button under my signature.


Thank you,

Bacarri|Senior Social Media Specialist | Best Buy® Corporate
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