Points, Policies & Certificates

[pardn]

Hello,

I made a couple punchases in store earlier this week, but the cashiers didn't input my account info for either. I was able to report missing points for one of my purchases, but when I attempted to report for the other one I kept getting an "An unexpected error occurred" error. I went and read the FAQs, and it stated that only one transaction can be reported a month?

If anyone's able to help, it would be much appreciated.

Thanks in advance,

pardn

[Bacarri-BBY Social Media Specialist]

Hello, pardn,

Welcome to the Best Buy Forums!

I love receiving points for my purchases so I can understand why you'd want to make sure no transaction is left behind. I'd love to see if there is anything I can do to resolve this for you. Please send me a private message providing the missing transaction details, your full name, phone number, and email so I can take a better look.

To send it, click the blue button under my signature.

Thank you,