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Registered: ‎12-30-2018
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"Welcome to My Best Buy" email link doesn't recognize my phone number

The linkg goes to 

 

Let Us Know It's You

Hello, confirm the last four digits of your phone number to continue.

 
I put in the digits of my phone number, and it says
 
You have entered an incorrect phone number. Please try again.
 
I've used the number I gave which is on the invoice, they also asked for my mobile during the process (which I've already received texts from BestBuy) and it also doesn't work. 
 
How should I proceed? 
Posts: 11,269
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Registered: ‎01-03-2013

Re: "Welcome to My Best Buy" email link doesn't recognize my phone number

Hi there mneubauer, 

Welcome and thank you for joining our My Best Buy program! It sounds like you're trying to link your My Best Buy membership to your BestBuy.com account so you can better manage your rewards. This process is intended to be simple, so I'm dismayed to hear you're encountering such trouble. I would be delighted to look into this with you so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page for my message shortly.

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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