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Posts: 1
Registered: ‎08-22-2021

"Unexpected error" when reporting missing points

I tried to report a missing purchase on the site and got this error message when I did so.

I called customer service and after giving my order number to the CSR, I did not hear anyone on the line for a few minutes and gave up. 


Hoping I can get a resolution here.

Posts: 8,743
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Registered: ‎10-10-2012

Re: "Unexpected error" when reporting missing points

Greetings, nashkill, and welcome to the Best Buy forum,


Each and every point counts when trying to earn that next certificate, and the best way to ensure your eligible purchases are awarded points is by making sure they are attached to your rewards account. As you've discovered, we have a tool online that allows for members to report purchases not already attached to a rewards account as "missing."  You should be able to report a purchase as long as it hasn't been more than 180 days, it isn't already attached to a rewards account, and you were enrolled in the rewards program when the purchase was processed.  If a purchase is displayed in your rewards history but with zero points, then it isn't missing and can't be reported.  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll take a closer look at your rewards account.



Phone #
Email address

Order #/Receipt pin #


How Do I Report Missing My Best Buy™ Points?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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