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Posts: 1
Registered: ‎04-14-2022

"Report Missing Points" Does Not Work

When I tried to use "Report Missing Points" service it returned "An unexpected error occurred."

Please help.

Posts: 32
Topics: 2
Kudos: 13
Solutions: 1
Registered: ‎10-12-2021

Re: "Report Missing Points" Does Not Work

I understand that each and every point counts when trying to earn that next certificate, and the best way to ensure your eligible purchases are awarded points is by making sure they are attached to your rewards account. As you've discovered, we have a tool online that allows members to report purchases not already attached to a rewards account as "missing."  You should be able to report a purchase as long as it hasn't been more than 180 days, it isn't already attached to a rewards account, and you were enrolled in the rewards program when the purchase was processed.  If a purchase is displayed in your rewards history but with zero points, then it isn't missing and can't be reported.  Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll take a closer look at your rewards account. 



Phone # 

Email address 

Order #/Receipt pin # 


How Do I Report Missing My Best Buy™ Points? 


Best Wishes, 

Ruben|Social Media Specialist | Best Buy® Corporate
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