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Posts: 2
Registered: ‎04-09-2021
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problems logging in

'm repeatadly receiving "Oops! The email or password did not match our records. Please try again." error message whenever I login to my bestbuy account from any remote computer I use. For my work I have to use remote desktop and regardless which server I connect to I always get that error message, I have no issues connecting from my home computer but I need to be able to do inside remote desktop when I travel.

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Posts: 6,420
Topics: 218
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Registered: ‎08-21-2017

Re: problems logging in

Good afternoon, hotaco20,

 

Thank you for stopping by our community forums and letting us know about the problems you have been encountering logging in. I can imagine how frustrating it would be to encounter account issues every time you try to log in your My Best Buy account and would be glad to provide some details on options moving forward.

 

Based on your post it sounds like you may be using a VPN to visit our website, is that correct? Generally, VPNs and ad-blockers can cause problems when trying to access our website. I would recommend disabling these and then trying to log in again.

 

We also have some additional troubleshooting steps here. Please let me know if you have more questions!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-09-2021

Re: problems logging in

hello i am not using a VPN. this connection is being initiated from Azure hosted virtual machine

Posts: 6,420
Topics: 218
Kudos: 498
Solutions: 326
Registered: ‎08-21-2017

Re: problems logging in

I see, hotaco20,

 

I appreciate you clarifying that. I would recommend visiting our website using a private network that is not being shared. You may also want to contact your employer to make sure that our website is not being blocked when accessing our website through their remote desktop system.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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