05-30-2021 11:06 PM
HI, can you help me to receive the verificaiton codes through email so I can reset my password for my account? thank you
05-31-2021 12:10 PM
Welcome to the forums!
I appreciate you taking the time to write us regarding accessing your account. There are many reasons why you may have trouble receiving a verification code. These range from outdated information, duplicate information in our system, or simply your e-mail account blocking the verification e-mail we're sending. I’m here to help where I can.
I have gone down this route before with my personal account. First, we should make sure your information on file is up to date. Second, we should make sure your My Best Buy account is not linked to more than one BestBuy.com account. Third, you should add BestBuyInfo@emailinfo.bestbuy.com to your email contact list.
I am happy to review your account with you to see what may be going on. Please, send me a private message with your full name, phone number, address, and e-mail connected to your BestBuy.com account. To send it, simply click on the blue “Private Message” button next to my signature. Thank you for posting, and I look forward to hearing from you.