06-03-2020 07:24 AM
so i am new here, have a vaction home in Florida been using best buy for tv etc, i now see that points promised for reward certificates are auto emailed and not stored on the system for when i wish to redeem them. This would be fine but i have never had the email with the certificate in, this seems to have been sent 31st jan. so i now read that i am too late to get a replacement. anyone now of a procedure to complain.
I can not beleive a company of this size pulls a fast one like this on its consumers. why can we not just keep the rewards in the system until we wish to use them. I have never known of a reward that can be cancelled or taken back.
06-09-2020 12:14 PM
Thank you for being a My Best Buy member! Finding you’ve had a My Best Buy reward certificate expire would be most frustrating, especially if you were unaware it had even been issued. I know if I let one slip by me, I feel like it’s quite the missed opportunity.
While reward points do not expire, certificates do. Our My Best Buy Terms advise that certificates typically expire after 60 days, unless otherwise noted. Once they've expired, we’re generally unable to reissue them. Members have the option of selecting their minimum certificate value via the "certificate preference" which for core members, generally includes, $5, $10, or $20, while Elite and Elite Plus members receive the additional benefit of being able to bank their points.
We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. For more details, you may view the article below.
I would be happy to further review your membership with you, so please keep an eye on your inbox in the top right corner of the page for my private message coming your way.