Points, Policies & Certificates

[User946617]

Hello, I have been banging my head on how to get my existing account back after i had to redo my smart phone and reload the Google authenticator app, also i do not have backup codes after i setup the 2FA on my account. i really do not want to create a new account i have been using this account for years.  please help.  

the existing account email is {removed per forum guidelines}

i did create a new account under {removed per forum guidelines}

[Allison-BBY Social Media Specialist]

Hello, User946617, and welcome to our online community!

Thanks for reaching out to us on our forum for support. I can understand wanting to keep your existing account, especially if you want all your points and rewards in one place. I'd be happy to take a closer look into your My Best Buy accounts and see what we can do.

To start, can you please send me a private number with your full name and phone number? You can find the blue option to message me to the right of my name below.

Regards,

[User946617]

Hi can you help with the 2fa ? 

[AndrewB-BBY Social Media Specialist]

Good morning, User946617,

Thank you for visiting our forum again. I would be glad to see what options I may have to assist you in accessing your account.

As Allison mentioned, we will need some additional information to review your account. Can you please send me a private message that includes your:

Full name

Phone number

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.