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Posts: 1
Registered: ‎09-17-2021

in store purchases not showing up online

I have made a few purchases in store and when i go to check my online history and rewards they do not show up despite confirming my inforamtion in store. is there any way i can get help with joining possible multiple accounts with best buy. I've purcahse macbooks and xboxs and nothing shows. 

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Registered: ‎10-10-2012

Re: in store purchases not showing up online

Hi, Randalltc1,


Welcome to the Best Buy forum!


If you did confirm your account details in-store via the credit card kiosk, then it would leave me to believe the purchases are attached to a rewards account.  You could very well have more than one rewards account if you're not seeing those purchases in your history online when logged into your rewards account.  A merge is a great option when a member happens to have more than one rewards account, as it's just easier to have everything in one place.  Any active points, certificates, tier status, and spend total in a secondary rewards account should transfer over to the primary following the merge. Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can do to help.



Phone #
Mailing address

Email address


How to Merge My Best Buy™ Rewards Accounts


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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