Points, Policies & Certificates

[sjohnson6005]

I was provided e-store credit on a smart TV that was in repairable purchased in Best Buy. Best Buy sent me an e-credit with an recognizable PIN. Each time I call customer service, I am transferred to several different departments without resolution. This is not good business practice. I plan to post on social media regarding such practice.

[AndrewB-BBY Social Media Specialist]

Welcome, sjohnson6005,

Thank you for stopping by our community forums and writing to us about your store credit. These are a great way to make a future purchase and I can certainly understand wanting to use this. I appreciate you letting us know about your experience and would be glad to see how I may be able to help.

Can you please clarify how you are trying to make this purchase? When making a purchase online or in our store locations, these store credits are essentially processed like gift cards. What sort of problems are you encountering? Any additional information would be much appreciated so I can see what options we have to assist you.

[sjohnson6005]

I cannot use the PIN that was assigned on my e-store credit receipt.

[sjohnson6005]

The PIN provided on my e-store receipt will not process in the system.

[AndrewB-BBY Social Media Specialist]

I see, sjohnson6005,

I appreciate you following up with me and providing these additional details. I'd be glad to take a closer look into this here on my end to see what options I may have to assist you. 

I will need a bit more information so I can begin to review this. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Do you recall when you received this store credit? You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.