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Posts: 1
Registered: ‎03-08-2019

change first name on my profile

My profile has the wrong first name.. I need help changing it
Posts: 131
Topics: 4
Kudos: 28
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Registered: ‎12-26-2018

Re: change first name on my profile

Hello @avila1211 ,


You can make changes under My Settings tab once logged into your account, then selecting Personal Information on the profile settings menu. I hope this helps.

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Posts: 8,595
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Registered: ‎10-10-2012

Re: change first name on my profile

Hello, avila1211,


Welcome to the Best Buy forum!


It is never a bad idea to make sure the information tied to a My Best Buy™ rewards account is up-to-date.  My wife had to update her own rewards account after we got married last year.  It can help prevent potential verification issues when attaching a purchase to a rewards account.  While you can update some information yourself on, changing the name tied to a rewards account is not one of the options. That is where I can help.


There are a handful of scenarios where we can make changes to the name tied to a rewards account, such as a simple misspelling or legal name change.  Did you legally change your first name?  If so, then I will just need to gather some sort of proof.  Otherwise, why are you looking to make a change?  The rewards account would belong to whoever's name was provided when it was first created.  If that was not you, then you may need to create a new rewards account that is in your name.


Before I can do anything though, i will need to gather some additional information from you.  Please send me a private message with the information listed below and I will take a closer look at the rewards account.  A private message can be sent by first logging into the forum and then clicking on the blue button found in my signature that just so happens to be labeled "Private Message."



Phone #
Mailing address

Email address


How do I update my My Best Buy™ information?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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