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Posts: 2
Registered: ‎09-01-2020

certificate not returned

[ Edited ]



I purchased insignia TV on August 17 and returned it August 22.  I used $50 reward certificate as part of the payment.  It has been almost a month and I have not received the certificate back yet.


Please help.




Purchase Date:

Aug 17, 2020

Order Number:

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Posts: 6,667
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Registered: ‎08-21-2017

Re: certificate not returned

Hi there, alexwidja,


Thank you for taking the time to visit our community forums. I can certainly understand wanting to make sure you get this certificate back and would be happy to see how I may be able to best assist you with this. 


In most cases, My Best Buy certificates are returned to your account three to six days after your purchase has been cancelled or refunded. Because of the amount of time that has passed, I'd like to take a closer look at this.


I will need a few more details to do so. I'll be sending you a private message with some more information shortly. You can check your inbox by clicking the orange envelope in the top right of your screen. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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