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Posts: 1
Registered: ‎01-25-2019

can't login in to my account



It's been a few months now that i can't login in to my account and when i try to reset the password to my account by e-mail or text, I never receive anything that would help me reset the password.

I was wondering if there was a way for you to log me in or help me reset my password in any other way than through the website directly? 

Thank you for your help!


Best regards,


Posts: 11,328
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Registered: ‎01-03-2013

Re: can't login in to my account

Hi there AlexisDevos, 

Welcome to the forum and thank you for reaching out to us! Logging into makes shopping with us and keeping track of orders and My Best Buy rewards much easier. I'm dismayed to hear you've been having trouble logging into 


There are a few scenarios that may cause this login trouble. I would be happy to dig into this with you to see what may be going on. Please keep an eye on your inbox in the top right corner of the page for my message. 


Tasha|Social Media Specialist | Best Buy® Corporate
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