Points, Policies & Certificates

[zmschlanger]

I received and activated the spend $250 and get $25 card back that was mailed out on Oct 1st, and I made my purchase on the 10th, the last day of the promotion. I have receved points from the purchase but never received my bonus card from the promotion. It said that the card would be emailed between 3-4 weeks and it is going on 6 weeks now. It appears that there are a few people with the same issue so it doesn't seem to be just me. 

[Allison-BBY Social Media Specialist]

Hi, zmschlanger!

Thanks for reaching out to us on our forum. This sounds like a sweet offer, and I wouldn't want to miss out on that $25 gift card either! I'm glad you posted about this, and I'd like to do what I can to help.

First, have you checked your spam/junk and any promotions folders within your email? Sometimes these kinds of emails can be filtered there rather than your regular inbox. If you're still not seeing the gift card there, please send me a private message including your full name, email, and phone number so I can take a closer look at your account. You can find the blue option to message me to the right of my name below.

All the best,