Points, Policies & Certificates

[hippiefur]

I tried different names, different emails, different passwords, to no avail. Tried using a VPN to different states, still nothing. I've seen tons of posts about this. How is this still not fixed?

[SeanM-BBY Retired: Social Media Specialist]

Good morning, hippiefur,

Welcome to our forums!  It sounds like you’ve done your research before posting to our forums, so you’ve certainly come to the right place for help with the issue you’ve run into!  What causes this error to occur can vary depending on each person, but I’ll be happy to offer some troubleshooting steps to hopefully get this taken care of.

First and foremost, you mention using a VPN when attempting to create your account, which will likely prevent you from doing so.  If you’re still using a VPN, or any ad-blocker or privacy software when accessing our site, I recommend disabling these before attempting to create your account again.  Also, be sure you’re clearing out your browser’s history or cache before attempting to create your account.

Another cause of this error we’ve seen in the past is already having an account with us linked to the information you’re attempting to use.  I’ll be happy to see if this is the case, given some additional information from you.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address

As mentioned, you’ll want to use the blue “Private Message” button in my signature to keep your private information out of the public view of our Support Forums.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope to hear from you soon,