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Posts: 4
Registered: ‎11-28-2012

Wrong phone number

A family member gave the wrong number on a purchase. looked at the receipt it had a different rewards member ID.
Posts: 6,004
Topics: 204
Kudos: 509
Solutions: 296
Registered: ‎08-21-2017

Re: Wrong phone number

Hello again,

Thank you for reaching out to us here on our community forums. I appreciate you letting us know about your family member's experience with this purchase. I know if I were in there shoes I would want to make sure this purchase was attached to the correct account. I'd be glad to give you some details on how they can get assistance moving forward.


Best Buy's Privacy Policy governs how we must protect our customers' personal information and under what circumstances it may be shared. Your family member is more than welcome to create their own profile and reach out to us here directly so we can explore what options we have to help. They can also give us a call at (888) BEST-BUY or (888) 237-8289 so we can review this purchase.


We look forward to hearing from them however they contact us!



AndrewB|Social Media Specialist | Best Buy® Corporate
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