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Posts: 1
Registered: ‎06-13-2020

Wrong name on account

So for several years now, my best buy account has had the completely wrong name. I'm not sure how it happene, but my guess is that somebody else signed up for an account using the wrong e-mail address (mine), and then later I logged on with the recovered password. As the name is the ONLY field you can't edit, how can I change it?



Posts: 12,468
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Registered: ‎01-03-2013

Re: Wrong name on account

Hi there, dwellersire, 


Welcome to the forum, and thank you for reaching out regarding the name registered to your My Best Buy membership and profile. We take our customers' privacy seriously, so updating the name is not a capability available to customers. In some circumstances, we will be able to update the name on an account, as outlined in the post below. 


How do I update my My Best Buy™ information?


I would be happy to dig into this to see what options we have available to you, so please keep an eye on your inbox in the top right corner of the page for my private message. 



Tasha|Social Media Specialist | Best Buy® Corporate
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