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Posts: 1
Registered: ‎01-17-2021

Wrong email linked to member ID

I can not see my points progress on my member ID account because I believe the representative mispelled my email when I applied for the best buy credit card. I cant access any of my points until I verify my account through my email, but I do not receive the email with the verification code. I checked the spam folder, nothing. It has been a frustrating experience because I could not find any way to change the email on my member ID. I found that I could change the address on my account, but the site continues to email the verification code to the incorrect email. I would appreciate assistance so that I can get access to my points i earned with the credit card up until this point. 

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Wrong email linked to member ID

Welcome, nsochoa6,


Thank you for visiting our community forums and reaching out regarding your My Best Buy account. A My Best Buy account offers many great benefits, but it would be hard to use it when you can't verify your email address. I'd be glad to take a closer look into this to see how I can help you get this sorted out.


Based on your description, it sounds like you may have multiple My Best Buy accounts. I'd like to take review your account history to see why these emails are going to the wrong address. I'll need to gather a bit more information to do so. 


I'll be sending you a private message in a few moments. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account. I look forward to hearing back from you!


How to Merge My Best Buy™ Rewards Accounts



AndrewB|Social Media Specialist | Best Buy® Corporate
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