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New Member
Posts: 2
Registered: ‎02-16-2021
Accepted Solution

We're sorry, we're unable to issue a reward certificate.

Hi, 

 

I used $1200($100x12) reward certificates to place 2 items in 2 orders on 2/12/2021, but the store only has 1 item in stocks, so i cancelled both orders and got the refund back to my reward account on the same day.

 

Since then, i can't issue any certificate.  Keep getting "We're sorry, we're unable to issue a reward certificate".

 

Please help me get this issue resovled ASAP, i am waiting to use the reward certification to place some new orders eagerly. 

 

Bestbuy needs to improve their reward system for better cusomter experience, this has caused huge inconvinience to their customer.

 

Thank you.

 

 

As of 2/16/2021  4PM EST,  still can't issue certificate. 

 

Posts: 6,032
Topics: 205
Kudos: 529
Solutions: 296
Registered: ‎08-21-2017

Re: We're sorry, we're unable to issue a reward certificate.

Good afternoon, yk1988,

 

Thank you for taking the time to visit us here at our community forums. I'm sure you're eager to use all these certificates and I appreciate you writing to us. I would be glad to help you take a look into this to see why you've been unable to issue these certificates again.

 

Generally, if an order has been cancelled it can take up to three days for these certificates to become available again. In some cases, if a large amount of certificates are issued at the same time your account may need to be reviewed to help ensure that your account is secure.

 

I would be glad to take a closer look at your My Best Buy account to see how I can best assist you. I will need to gather a few more details and will be sending you a private message shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.

 

I'll keep an eye out for your response!

 

Return or Cancellation - Where is my reward certificate?

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-16-2021

Re: We're sorry, we're unable to issue a reward certificate.

Hi, 

 

As of 6PM, i am able to issue certificate. 

 

Thank you. 

Posts: 6,032
Topics: 205
Kudos: 529
Solutions: 296
Registered: ‎08-21-2017

Re: We're sorry, we're unable to issue a reward certificate.

Hello again, yk1988,

 

I'm glad to hear that! 

 

Please don't hesitate to let us know if we can ever be of assistance in the future. Have a good evening!

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!