Points, Policies & Certificates

[c3r1h5]

I'm unable to create reward certficiates.  I do not want to provide additional information because my account has been hacked for the SECOND TIME and I'm fairly certain it's due to these forums.

How did it get hacked, you didn't ask?  Well, someone called your customer service, provided my name and phone number (after I sent a message 1 day before on these forums) and were able to change the main email, phone number, and password.  Either my forum account was hacked, someone hacked these forums, or there is an internal issue.  Either way, I can't redeem rewards.

[c3r1h5]

Please disregard, it seems to be corrected.

[AndrewB-BBY Social Media Specialist]

Good afternoon, c3r1h5,

Thank you for taking the time to visit us again here on our community forums. I can certainly understand how surprising it would be to see information on your My Best Buy account changed.

I'm glad to hear you were able to get this resolved. If you'd like, I can review your account to make sure everything is correct. I will need some additional information to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.