Points, Policies & Certificates

[EssieIV]

Received an email "Get the latest... These deals are TOP of the charts! Find what you've been looking for."  Banner inside says "You have a $10 bonus certificate on us. Valid 3/14/22-3/26/22 - don't miss out. Click to activate" 

Clicked on the link, and message appears: 

We're Sorry

Your reward details are not available right now. Please try again later.

How do I activate the certificate??

[Andy-BBY Social Media Specialist · Accepted solution]

Hi there, EssieIV,

Welcome to our Community Forums!

We appreciate bringing this to our attention as we can understand wanting to redeem the bonus certificate. We’d like to take a closer look at this for you. To do so, send a Private Message by clicking the blue button next to my signature. Please include your:

*Full name

*Phone number

*Email address

Talk to you soon!

Regards,

[Bjax]

Same problem here

[Andy-BBY Social Media Specialist]

Hi there, Bjax,

Thanks for posting with us here on the Forums. We see that you've connected with us through a Private Message as well. Please keep following up there for additional support. 

All the best,