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New Member
Posts: 1
Registered: ‎03-15-2022
Accepted Solution

We're Sorry Your reward details are not available right now. Please try again later.

Received an email "Get the latest... These deals are TOP of the charts! Find what you've been looking for."  Banner inside says "You have a $10 bonus certificate on us. Valid 3/14/22-3/26/22 - don't miss out. Click to activate" 

 

Clicked on the link, and message appears: 

We're Sorry

Your reward details are not available right now. Please try again later.

 

How do I activate the certificate??

Posts: 148
Topics: 1
Kudos: 19
Solutions: 8
Registered: ‎11-29-2016

Re: We're Sorry Your reward details are not available right now. Please try again later.

Hi there, EssieIV,

 

Welcome to our Community Forums!

 

We appreciate bringing this to our attention as we can understand wanting to redeem the bonus certificate. We’d like to take a closer look at this for you. To do so, send a Private Message by clicking the blue button next to my signature. Please include your:

 

*Full name

*Phone number

*Email address

 

Talk to you soon!

 

Regards,

Andy|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 3,311
Topics: 38
Kudos: 114
Solutions: 174
Registered: ‎10-19-2017

Re: We're Sorry Your reward details are not available right now. Please try again later.

This topic has been moved to its own thread under the board My Best Buy board under Points, Policies, & Certificates for further moderation.

New Member
Posts: 1
Registered: ‎03-15-2022

Re: We're Sorry Your reward details are not available right now. Please try again later.

Same problem here

Posts: 148
Topics: 1
Kudos: 19
Solutions: 8
Registered: ‎11-29-2016

Re: We're Sorry Your reward details are not available right now. Please try again later.

Hi there, Bjax,

 

Thanks for posting with us here on the Forums. We see that you've connected with us through a Private Message as well. Please keep following up there for additional support. 

 

All the best,

 

 

Andy|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 3,311
Topics: 38
Kudos: 114
Solutions: 174
Registered: ‎10-19-2017

Re: We're Sorry Your reward details are not available right now. Please try again later.

This topic has been moved to its own thread under the board My Best Buy board under Points, Policies, & Certificates for further moderation.

Social Media Specialist
Posts: 19
Registered: ‎10-12-2021

Re: We're Sorry Your reward details are not available right now. Please try again later.

This topic has been moved to its own thread under the board My Best Buy board under Points, Policies, & Certificates for further moderation.