07-01-2021 05:17 PM
I activated and completed the requirements for the Visa 8% back in rewards on grocery purchases between 5/1 and 5/16. From what I can tell these points shoud have posted by now but I have not received them.
Thanks for any help.
Solved! Go to Solution.
07-01-2021 06:15 PM
Thanks for reaching back out on our forum for support. It's always great to earn extra points, and 8% back is a pretty great promotion! I can understand wanting to follow up on this reward and see what might be going on with it. I'm happy to do what I can to help.
Typically, your base points and 2% grocery bonus will post with the Visa statement points, while the remaining 6% will post as a separate line in rewards/points history. If you'd like, I can take a closer look at your account to verify this.
To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.
07-01-2021 07:03 PM
Thanks for the quick reply. After digging down a little deeper I found that the points did indeed post. I expected to see the posting date after the promotion ended but they retroactively posted to the original promotion start date.
07-02-2021 11:40 AM
Thank you for reaching back out! We're glad to see that the points did in fact go through. Allison is out of the office, but I will pass on the good news. If you have any other questions, please feel free to let me know. Otherwise, have an awesome rest of your day!