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Posts: 1
Registered: ‎10-20-2021

Verification sent to wrong email

When going to check my account, the verification email is being sent to a disabled hotmail account that cannot be accessed, despite all of my other information being currently updated to the correct information. How can I get this old email removed from the account so I can manage and access everything properly?

Posts: 174
Topics: 3
Kudos: 31
Solutions: 22
Registered: ‎10-19-2020

Re: Verification sent to wrong email

Good afternoon, nightmarenurse!


Thank you for reaching out about this, and welcome to our online community! Apologies on the slow response back to you! This is something I actually ran into a long time ago. I had a Hotmail from 2007 that I couldn't get into anymore, so it was definitely frustrating. I would be more than happy to help get this figured out. To get started, could you please message me directly via Private Message and verify your full name, phone number and email address? From there, I can dive in and get the ball rolling.


I look forward to hearing back from you!

Caleb H|Social Media Specialist | Best Buy® Corporate
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