Points, Policies & Certificates

[Derek-BBY Retired: Senior Social Media Specialist]

Good afternoon, pennfalcon09,

Welcome to the Best Buy forum, and thank you for connecting with us!

Please read over our prior responses in this ongoing thread, along with the knowledge base article included below, and send us a private message with your details, as listed below, if you still need help logging in.  A private message can be sent by clicking here.

Name
Phone #

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Email address

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[thul]

I have read through previous post and tried the "resolutions" to what others are doing to fix their login issues. I am having zero luck with any of them. I have tried using multiple computers, cell phone, Best Buy app, and I am not receiving any emails with a verification code.

I did try a different email address and received an email saying that the email did not belong to an account.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Good evening, thul, and welcome to the Best Buy forum,

Please take a minute or two to read over our prior responses in this thread, along with the knowledge base article included below, and send us a private message with your details if you still need help logging in by clicking here.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[KeKe1]

For MONTHS I have been attempting to log in to my BestBuy.com account to access points and receipts for purchases which never arrive to my email inbox nor junk/spam box.

How is Best Buy resolving this obviously common problem?

[Derek-BBY Retired: Senior Social Media Specialist]

Good afternoon, KeKe1,

Welcome to the Best Buy forum!

There isn't a single "common" problem affecting each member who expresses issues when logging in, and in most cases, we just need to update the details tied to a member's rewards account. There are occasions where a member has multiple rewards accounts and a merge is the quick fix, so it can differ from member-to-member. Please take a couple minutes to read over our prior responses in this thread, along with the knowledge base article included below, and send us a private message with your details by clicking here.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[tjyhgb]

I can't login My BestBuy Acc. from 9/20/2020 to now!!!!

always show error message "Sorry, something went wrong. Please try again."

I tried clean browse cache and there is no vpn and blocks when I tried to login.

HELP!!!!

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Good morning, tjyhgb, and welcome to the Best Buy forum,

Please take a minute or two to read over our prior responses in this thread, along with the knowledge base article included below, and it looks like you have already sent us a private message, which I'll be responding to shortly.  You can read a private message by clicking on the envelope icon at the top of the page.

Having trouble logging into your My Best Buy/BestBuy.com account?

How do I update my My Best Buy™ information?

Best Wishes,

[CarlosOrozco97]

I have try several times to reset my password to login in to my bestbuy account, The issue is that a verification code is supposed to be send to my email, but nothing in the mail or junk . Any solution to it?

[Derek-BBY Retired: Senior Social Media Specialist]

Greetings, Carlos, and welcome to the Best Buy forum!

Please read over our prior responses in this ongoing thread, along with the knowledge base article included below, and send us a private message with your details if you still need help logging in.  A private message can be sent by clicking here.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[andytallen]

When I put in my email address and select forgot password, I never receive the reset password code via email in regular mail or junk mail box.