Points, Policies & Certificates

[200196ren]

Sign in error: "Sorry, something went wrong. Please try again."

Reset password error: "Sorry, something went wrong. Please try again."

(I use Chrome and already cleaned my browsing history and cookie)

[bobberuchi]

Well my first suggestion would have been to use Chrome and clear your browser history and cookies. 

For Chrome try adding it to trusted sites.

Type Internet Options in the search bar on your desktop 

Click on the Trusted Sites tab and add the url for BB 

Try installing the new Edge.  I have not been a fan of the MS browsers but my new computer came with the new Edge and I am finding it to be good.

I am not an employee of Best Buy. All opinions and comments are my own

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Good evening, 200196ren,

Welcome to the Best Buy forum, and thank you for connecting with us.

Please read over our prior responses in this thread, along with the knowledge base article included below, and send us a private message with your details if you still need help logging in.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[xavbdlt]

Hello,

I would like to place an order on Bestbuy website, but I can no more connect, neither reset my password, nor create a new account with my member ID.

Is my account still existing?

I used to only connect from one computer and using Edge. I completely deleted the history of the browser (all boxes checked so real reset), tried again to connect again, whatever I do, I have the error message:

Sorry, something went wrong.

Could you help me please?

Thank you,

Xavier {removed per forum guidelines}

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Greetings, xavbdlt, and welcome to the Best Buy forum,

Please read over our prior responses in this thread, along with the knowledge base article included below, and send us a private message with your details if you still need help logging in.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[MastaAce87]

So i forgot my password to my online best buy account, and when i click the forgot my password option, its says it has sent me a verification code to my email but the email never shows up, i checked my junk folder as well, it seems like i have stopped receiving best buy emails in general overall, i used to get them all the time. Can someone please help me, im trying to look up on a recent order

[Derek-BBY Retired: Senior Social Media Specialist]

Hi, MastaAce87,

Welcome to the Best Buy forum!

Please take a moment to read over our prior responses in this thread, along with the knowledge base article included below, and send us a private message with your details (name, phone #, mailing address, email address) if you still need help logging in.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[rrife]

Unable to login to original email for verification. Need to reset my email to one that works.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Good afternoon, rrife, and welcome to the Best Buy forum,

I was about to ask that you please read over our prior responses and send us a private message with your details but it appears you have already done that, which is great!  I'm going to reply to your private message shortly, and to read private messages, just click on the envelope icon at the top of the page.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[pennfalcon09]

I’ve tried clearing my history on my phone as well as resetting my password. Note: I’ve only tried logging in from my phone up to this point.

Whenever I attempt to login to my bestbuy.com account or reset my password, I get this error: “Sorry, something went wrong. Please try again."

I’m trying to login to view my current rewards. Any help is appreciated!