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New Member
Posts: 1
Registered: ‎06-15-2020

Wrong email

Hello i pre ordered a game on may 31 and i ordered with my wrong email and used an old gmail and when i tried to login to my best buy account it sends a verification link too login but i cant login too my old gmail account Because it no longer exists. Is there any way i can gain access to my best buy account and change the email because my pre order is arriving this week and i want too recieve it. Thank you
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Posts: 8,508
Topics: 358
Kudos: 183
Blog Posts: 0
Solutions: 530
Registered: ‎10-10-2012

Re: Wrong email

Hi, justin8,

 

Welcome to the Best Buy forum!

 

Please read over our prior responses in this thread, along with the knowledge base articles included below, and send us a private message with your details if you still need help updating your rewards account.

 

Having trouble logging into your My Best Buy/BestBuy.com account?

How do I update my My Best Buy™ information?

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎06-19-2020

I can use bestbuy app but when I login to the bestbuy.com it show error

I can use bestbuy app but when I login to the bestbuy.com it show Sorry, something went wrong. Please try again. And I try different way but it still don't work

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New Member
Posts: 2
Registered: ‎06-23-2020

No email verification code

I am having the issue of not getting my email verification code. I place orders on Best Buy and I get the order update emails but can not get the digital codes that are offered like the EGift Card I am supposed to get with the TV I purchased. It says my email needs to be verified and when I ask to resend the code I never get it.

 

Also I purchased another Tv last week and again I got all the purchase emails I never got the email for the 30 days of HBO max. 

 

I have tried changing my email but even that email never gets the code to change said email.

 

I have done every thing suggested on the help page and nothing works.

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Posts: 8,508
Topics: 358
Kudos: 183
Blog Posts: 0
Solutions: 530
Registered: ‎10-10-2012

Re: No email verification code

Greetings, RichSnyder, and welcome to the Best Buy forum,

 

It would appear you have already sent us a private message with your details, as requested in the below FAQs. We'll be replying shortly to see what we can do to get you logged in.  You can read a private message by clicking on the envelope icon at the top of the page.

 

Having trouble logging into your My Best Buy/BestBuy.com account?

How do I update my My Best Buy™ information?

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 1
Registered: ‎06-23-2020

best buy sorry, something went wrong. please try again.

I have had troubles logging my BestBuy account through Edge and Chrome for about a month. I keep getting this message "best buy sorry, something went wrong. please try again." I entered correct information and have cleared all the cache and called the BestBuy call reps about this. I am super frustrated with this. I want this to get done and over with. 

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New Member
Posts: 1
Registered: ‎06-28-2020

WRONG EMAIL

Hi Team

 

I was trying to do my process to return a TV I bought yesterday, but I never received my verification code when I try to sign in because the email registered has a dot (.) at the end, can you 0please help me to solve this problem. I just want to return and buy a new one.

Thanks

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Posts: 8,508
Topics: 358
Kudos: 183
Blog Posts: 0
Solutions: 530
Registered: ‎10-10-2012

Re: best buy sorry, something went wrong. please try again.

Good afternoon, teddyjun1 and lichabarre,

 

Please read over our prior responses in this thread, along with the knowledge base articles included below, and send us a private message with your details here.

 

Having trouble logging into your My Best Buy/BestBuy.com account?

How do I update my My Best Buy™ information?

 

Thank you!

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 1
Registered: ‎07-03-2020

can't login and create new account

I can't login my BestBuy account. I tried to create new account with my email and Google account. Both failed. Kept getting check info message. Is something wrong on BestBuy server?

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Posts: 8,508
Topics: 358
Kudos: 183
Blog Posts: 0
Solutions: 530
Registered: ‎10-10-2012

Re: can't login and create new account

Greetings, CaryC, and welcome to the Best Buy forum,

 

Please take a moment to read over our prior responses in this thread.

 

Having trouble logging into your My Best Buy/BestBuy.com account?

How do I update my My Best Buy™ information?

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!