Points, Policies & Certificates

[Justin8]

Hello i pre ordered a game on may 31 and i ordered with my wrong email and used an old gmail and when i tried to login to my best buy account it sends a verification link too login but i cant login too my old gmail account Because it no longer exists. Is there any way i can gain access to my best buy account and change the email because my pre order is arriving this week and i want too recieve it. Thank you

[Derek-BBY Retired: Senior Social Media Specialist]

Hi, justin8,

Welcome to the Best Buy forum!

Please read over our prior responses in this thread, along with the knowledge base articles included below, and send us a private message with your details if you still need help updating your rewards account.

Having trouble logging into your My Best Buy/BestBuy.com account?

How do I update my My Best Buy™ information?

Best Wishes,

[poiforeveryone]

I can use bestbuy app but when I login to the bestbuy.com it show Sorry, something went wrong. Please try again. And I try different way but it still don't work

[RichSnyder]

I am having the issue of not getting my email verification code. I place orders on Best Buy and I get the order update emails but can not get the digital codes that are offered like the EGift Card I am supposed to get with the TV I purchased. It says my email needs to be verified and when I ask to resend the code I never get it.

Also I purchased another Tv last week and again I got all the purchase emails I never got the email for the 30 days of HBO max. 

I have tried changing my email but even that email never gets the code to change said email.

I have done every thing suggested on the help page and nothing works.

[Derek-BBY Retired: Senior Social Media Specialist]

Greetings, RichSnyder, and welcome to the Best Buy forum,

It would appear you have already sent us a private message with your details, as requested in the below FAQs. We'll be replying shortly to see what we can do to get you logged in.  You can read a private message by clicking on the envelope icon at the top of the page.

Having trouble logging into your My Best Buy/BestBuy.com account?

How do I update my My Best Buy™ information?

Best Wishes,

[teddyjun1]

I have had troubles logging my BestBuy account through Edge and Chrome for about a month. I keep getting this message "best buy sorry, something went wrong. please try again." I entered correct information and have cleared all the cache and called the BestBuy call reps about this. I am super frustrated with this. I want this to get done and over with. 

[lichabarre]

Hi Team

I was trying to do my process to return a TV I bought yesterday, but I never received my verification code when I try to sign in because the email registered has a dot (.) at the end, can you 0please help me to solve this problem. I just want to return and buy a new one.

Thanks

[Derek-BBY Retired: Senior Social Media Specialist]

Good afternoon, teddyjun1 and lichabarre,

Please read over our prior responses in this thread, along with the knowledge base articles included below, and send us a private message with your details here.

Having trouble logging into your My Best Buy/BestBuy.com account?

How do I update my My Best Buy™ information?

Thank you!

[CaryC]

I can't login my BestBuy account. I tried to create new account with my email and Google account. Both failed. Kept getting check info message. Is something wrong on BestBuy server?

[Derek-BBY Retired: Senior Social Media Specialist]

Greetings, CaryC, and welcome to the Best Buy forum,

Please take a moment to read over our prior responses in this thread.

Having trouble logging into your My Best Buy/BestBuy.com account?

How do I update my My Best Buy™ information?

Best Wishes,