Points, Policies & Certificates

[tandjfarms]

I am having an issue logging into my account. It says it is sending a verification code but I never receive the email. This has been an ongoing problem and I really need to get into my account.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Hi, tandjfamrs,

Welcome to the Best Buy forum!

Please take a minute or two to read over our prior respones in this thread and send us a private message as instructed in the below FAQ.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[stephaniedc2001]

I have not been able to sign into my BestBuy Account. When I put my email and password in it says it is going to send me a verfication email, and the email never arrives. This has been very frustrating because I know I set up my account correctly online after I first did my account in store. I was just wondering what the problem was because I have been wanting to make a purchase and I cannot sign into my account.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Good afternoon, stephaniedc2001,

Thank you for taking the time to register for the forum and connect with us.

See our responses above ^^^.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[adnanmazhar05]

Hello,

My account is locked, when I sign in it takes me to the page to enter the verification code that was sent via email. I did not receive any verification code email. Tried to contact Bestbuy specialist via 1-888 number, he made me re-register, still no luck. He told me that the matter is being escalated and that I will be receiving an email, well I have not not been contacted by anyone.

Can anyone help. This is quite frustrating.

[dparish2]

I have been trying to "Complete your accout" for over a week now. I also have had a "Specialist" helping me with the issue. They have been suggesting I check my spam now for over a week. 

This issue started after they merged my account. I broke my phone and was unable to see my Google Authenticator App code. They said the only was to make a new one an then merge the accounts. That has worked, however when I try to see my purchases or protection plans it askes that I complete my account. This is where the problem starts, I have never been able to get the verification code. I have checked the new email and the old email.

I work in the I.T. field so asking me to check my spam constantly is feeling insulting and like they have no clue how to do anything. I have tried multiple browsers, turned off all VPNs and still nothing comes. Can anyone help with this issue or am I just screwed on this? 

[Derek-BBY Retired: Senior Social Media Specialist]

Hi, adnanmazhar05 and dparish2,

Welcome to the Best Buy forum!

Please see our responses above and the FAQ below, and if you are still having trouble logging in, then kindly send us a private message with your details as instructed within the FAQ.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[nbrratliff]

I entered the wrong email upon creating my Best Buy account. I need to change it, and have tried myself, but it will not send the verification code to my new email address for verification. Assistance would be appreciated seeing as I’ve sat on the phone for an hour already with no assistance.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Greetings, nbrratliff, and welcome to the Best Buy forum,

Please read our responses up there ↑↑↑↑ and the FAQ down there ↓↓↓↓, and if you still need help, then send us a private message with your details as directed in the FAQ and we'll see what we can do to help.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[Hughv]

I'm unable to log in.  I get asked for a verification code, but it was never sent.  I've tried resending it and that doesn't work.  It isn't in my Spam folder, it just isn't sent.  I do get promotional emails from BestBuy, so I know I get emails from you.

I also can't reset my password.  That also refuses to send emails?

I've sent messages and those haven't been addressed.  What is the best way to fix this?

thanks!