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New Member
Posts: 1
Registered: ‎07-20-2020

Can't sign in or reset the password

Sign in error: "Sorry, something went wrong. Please try again."

 

Reset password error: "Sorry, something went wrong. Please try again."

 

(I use Chrome and already cleaned my browsing history and cookie)

 

 

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Emerging Expert
Posts: 7,220
Registered: ‎02-25-2013

Re: Can't sign in or reset the password

Well my first suggestion would have been to use Chrome and clear your browser history and cookies. 

 

For Chrome try adding it to trusted sites.

 

Type Internet Options in the search bar on your desktop 

Click on the Trusted Sites tab and add the url for BB 

 

 

Try installing the new Edge.  I have not been a fan of the MS browsers but my new computer came with the new Edge and I am finding it to be good.

 



I am not an employee of Best Buy. All opinions and comments are my own
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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Posts: 8,508
Topics: 358
Kudos: 183
Blog Posts: 0
Solutions: 530
Registered: ‎10-10-2012

Re: Can't sign in or reset the password

Good evening, 200196ren,

 

Welcome to the Best Buy forum, and thank you for connecting with us.

 

Please read over our prior responses in this thread, along with the knowledge base article included below, and send us a private message with your details if you still need help logging in.

 

Having trouble logging into your My Best Buy/BestBuy.com account?

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!