Points, Policies & Certificates

[Skanderbeg]

I am receiving emails from bestbuy but when I try and get the verification code for my rewards overview I am not getting the email. I have checked junk mail etc and nothing.

[eclipsin1234]

I am trying to redeem two best buy credit card certificates online. I keep getting to the account verification page and the website is not sending the verification email in order to redeem the certificates. I have checked my spam folder and any other possible locations and the email is not being sent.

Please help and thank you,

Seth

[Bryguy]

Never get the email, not in spam folder or blocked. Changed email and still didn't get it. I recently did an online order and received those emails just fine so not sure what the issue is. Any help would be greatly appreciated. 

[pmtvt]

Hello,

I've been an existing Best Buy customer for years, but I normally make in-store purchases.  I was in the process of setting up an online account to make a purchase.  Upon tying the account to my Best Buy Member ID, it asks me to confirm by email, but I never receive the email.

I receive Best Buy's verification emails when I try to change my account email, which initially went to my spam folder, but I have since added BestBuyInfo@emailinfo.bestbuy.com to my contacts list.  However, changing my online account email does not change the email connected to my Member ID, and I still do not receive the account verficiation email.

I have tried all the suggestions listed in this post that are available to me: https://forums.bestbuy.com/t5/Points-Policies-Certificates/Can-t-reset-password-or-verify-account-Ve...

Any help in getting my account verified will be helpful.  I have all other relevant information -- name, phone number, member ID, email address, etc.

Thank you.

[Bryguy]

Still not working.

[kamypour]

I have this issue as well.  I can't log in, but I get emails about being an elite member and when I buy at the store they can get my account and link the purchase.  When I try to reset, it doesn't recognize my email address even though its the email address I get mybestbuy correspondance from.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Good morning,

Thank you for taking the time to connect wiht us on the forum!

Please take a moment to read over the FAQ below, and if you are still having trouble logging in because you aren't receiving a verification code, then please send us a private message as outlined in the FAQ, and we will see what can be done to get you logged in.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,

[Beach61087]

I received a $30 rewards certificate, but when I go to try to use it, the site asks me to enter a verification code. I have never received an email with a verification code. I’ve checked my junk folder, spam folder, and promotions folder—nothing. I have also confirmed the email and never got anything. Can anyone help me get verified so I can use my rewards please??

[brizzobry]

Bestbuy, this functionality has not been working for at least 3 weeks. Please stop assuming that we have this email filtered out and that it is on our side. I get password change emails and marketing emails, but the 'complete your account' verification code never comes. This is on your side.

[Derek-BBY Retired: Senior Social Media Specialist · Accepted solution]

Good afternoon, Beach61087, and brizzobry,

Welcome to the Best Buy forum!

Please read over the response I posted above and the FAQ I've provided below.  If after reading those you are still having trouble logging into your rewards account, then send us a private message as mentioned in the FAQ, and we'll see what can be done.  I can see you have already sent us a private message, Beach61087.  We should be in-touch with you shortly. Thank you for your patience.

Having trouble logging into your My Best Buy/BestBuy.com account?

Best Wishes,