08-09-2018 01:30 PM
While I understand that everything always has exclusions, and I read them before I went into the store, you have basically made this a bait and switch situation for anyone. You have anything high-end excluded by brand which I get. it costs more and you make more profit of of them but anything else that is not excluded by name is practically on sale so you have made this coupon useless. what happen to the giving 5 -10 reward bucks for the birthday so that it would guarantee a custmer could get something they wanted instead of them leaving frustrated and ticked off becuase you have excluded everything that they could possibly want to purchase outside of getting 10% off a drink or a bag of candy? Your company has really started to go down the tubes. I would really like a good explination on how you think that this coupon is really a gift when there really is nothing of worth that any one would want to buy.
08-09-2018 02:22 PM
Good afternoon stonewall927, and welcome!
Thank you for reaching out to us regarding your birthday offer. First of all, happy birthday! It's great to hear you received this coupon offer, as it is not guaranteed to everyone the month of their birthday just because their birthday is on file. With that said, it equally discouraging to hear you've been left frustrated rather than delighted.
You're correct that every offer has its exclusions. Many of our customers find this to be a great offer and are easily able to find items they're interested in to use it on that do qualify, as we have a wide array of products that aren't on sale. I understand that this may not be the case for you and greatly appreciate your feedback though, as it's critical to our improvement.
Thank you for posting!
08-09-2018 02:42 PM
COnsidering the amount of complaints on your forums and the internet in general, I seriously doubt that "Many of our customers find this to be a great offer." I would press you and the company to actually find something of value that is not an add on cable or peripheral that can actually be purchased with this. You used to value your customers and it used to be worth our while to actually be a member of your rewards program.
08-09-2018 03:13 PM
Hello again stonewall827,
While I can't speak to the entire selection of items that may qualify, for example, many customers find small appliances to be a great use for this coupon. While many of our appliances go on and off sale, customers are usually able to snag one off sale throughout the month that coupon is valid.
Thank you for your feedback!