09-23-2020 11:13 AM
Within a period of a week I spent $11,000 at Best Buy, expecting to receive 1.25 points per dollar for amount in excess of $3,500. I've only received 1/2 point per dollar spent.
I called Best Buy and was told that you only get points for the tier your on at time of purchase. I'm very unhappy with that answer and I think that policy is unfair.
09-24-2020 04:25 PM
Thanks for reaching out to us regarding your My Best Buy account on our forum. I also want to thank you for being an Elite Plus member and loyal customer. I'm excited to hear that you're able to take advantage of all the rewards and perks at this membership tier, and I'm happy to share further information regarding our policy.
You were correct when informed that you earn points for the tier you are on at the time of your purchase. Our My Best Buy Terms specifies that it can take up to 20 days for points to post to a member's account, and that your status as a My Best Buy Elite or Elite Plus member will then begin.
Please know that your feedback has been documented in our corporate system, and you're also welcome to post your thoughts to IdeaX. We are always looking to make improvements to best serve our customers.
09-27-2020 04:42 PM
Thanks for the reply but your answer does not change the fact that I'm not receiving the points that I should.
I have a choice when making large purchases and the anticipated points were a factor in my purchase of appliances at BestBuy.
So with the rules as stated, I should have spent $3500, waited a month and then spent another $7,000. You know that should sound pretty silly to you, it sure does to me.
I'm pretty unhappy with the amount of points rewarded and would like to see an adjustment.
09-27-2020 06:00 PM
Hi again, jwcole1224!
We certainly want you to be an informed shopper, so we thank you for checking back in with us. As Allison mentioned, points are earned based on the membership level at the time of purchase. Membership status would not change, until points post to a member’s account. Although we realize that is not the outcome you were hoping for, hopefully that provides some clarity for future purchases.
Often, positive change comes from the voices of our valued customers, such as yourself. Again, thank you for connecting with us, and for sharing your feedback. Should you require support with anything unrelated, please don’t hesitate to reconnect with us. We look forward to serving you again soon.