Add Product

Search Results:

New Member
Posts: 3
Registered: ‎11-30-2018

Unable to verify my account.

I have requested several times to receive code but have not received one.  I've checked spam and blocked email folders/ 

New Member
Posts: 3
Registered: ‎11-30-2018

Re: Cannot verify account

I'm having the same issue.  I've spent the past hour with three different representatives who could not assist me.  I receive emails for various other reasons - mystery certificates, rewards and to register for this forum.


The last representative asked me to give my mobile number which I am unwilling to do or an alternative email.  This is an oxymoron because neither are on listed my account.  


I hoped to to purchase a new iPhone for my daughter for Christmas but now I will be forced to purchase through Apple.  Not only did BB lose a sale but I would have used our BB cc as well.

New Member
Posts: 2
Registered: ‎08-28-2018

Re: Cannot verify account

I was able to resolve my issue by looking in the settings for my mail client and removing a black list for the best buy email address. I did this unintentionally by marking a message as spam in the past, and this put the specific email address used for these communications into the "not allowed" list of servers. This will keep the mail from showing up in your inbox, in spam, or anywhere else in your email. Once this was resolved I was able to get these notifications. I hope this helps others with the same issue.
New Member
Posts: 3
Registered: ‎11-30-2018

Re: Cannot verify account

Thank you, Kelly.  I checked the settings in my email account and it appears there was one Best Buy email address in "blocked senders" category.  Hopefully, this will rectify the issue.


Best wishes.

Posts: 8,177
Topics: 342
Kudos: 108
Blog Posts: 0
Solutions: 487
Registered: ‎10-10-2012

Re: Unable to verify my account.

Good afternoon Bren05_


Welcome to the Best Buy forum!


Being able to login to your rewards account with relative ease is a vital aspect of the My Best Buy™ program.  How else are you to know if any purchases or points are missing?  Or if you have any active certificates that are ready to be redeemed?  You can also keep track of your purchase history and any active Geek Squad Protection (GSP) plans.  I probably login to my own rewards account every other day if I think about it.


There are a few things we can try if you are not receiving the verification code, including making sure your information is up-to-date and that your rewards account is only linked to one account.  You may also want to try clearing your internet history and cookies.  With you having unblocked one Best Buy email address, you may want to consider adding to your contact list.


Our next step would be to try an alternative email address if nothing seems to be working.  Please allow at least 15 minutes for an email with a verification code to arrive.  That time frame will reset each time you request one.  If you are still having trouble logging in, then please send me a private message with below information and I will see what I can do to help.



Phone #
Mailing address

Email address


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!