Points, Policies & Certificates

[fstevens518]

So heres how my story goes, i bought a 3000 dollar tv, and was incentivized with the 10% rewards promotion and even opened up one of your credit cards.

Fast forward a couple months and the PS5 is releasing so i get on my account to discover my reward certificates have expired, what a great practice points that dont expire but certificates that do. I would of never redeemed the points until i was ready cant believe you can get away with that.

So i call up customer support and i plead my case and hey no problem we will reinstate those for you, and im thinking great now i can use them on a PS5 and its a win win. as most people know the story PS5 hasnt been in stock for over 8 months now, and my reward points have thus expired, again.

so i call up customer support again today cause i am ready to buy a laptop for work and ill just use my reward points that i earned by purchasing a big tv, only to be told they can't reinstate them.

Now if this was 20-50$ i would let it go but its 295$ in reward points that i am basically being told too bad, even though the item i wanted to use my reward points on was never available for purchase.

All i can say is warn all your friends / family who dont know about this insane practice of ripping off customers.

[Derek-BBY Retired: Senior Social Media Specialist]

Hi, fstevens518,

Thank you for taking the time to register for the forum and connect with us.

The loss of a certificate to an expiration date can feel like a missed opportunity, and I speak from experience as I've had a few certificates of my own expire over the years. It doesn't matter if a reward certificate is valued at $5, $20, or even $100. Any amount of money we can keep in our pocket is a good feeling, as we're all looking to save a few dollars when we can.

A certificate comprised of the points you are awarded will be automatically issued based on your certificate preference and will generally be valid for a period of 60 days, unless noted otherwise on the actual certificate.  It sounds like another agent granted you some sort of exception back in 2020 after the certificates initially expired; however, we generally don't consider a second exception should a member allow their certificates to expire a second time.  It's sort of expected that a member will occasionally login to their rewards account, even if just once a month, which would allow them to see if they have any active certificates.

I took a quick peek at your rewards account using the email address you registered with the forum, and I'd like to go over your rewards account with you in a bit more detail, so I'll be sending you a private message shortly. You can read a private message by first logging into the forum and then clicking on the envelope icon at the top of the page.

Expired My Best Buy™ Reward Certificates FAQ

Best Wishes,