02-25-2021 09:01 AM
Hi, anytime for the past week I try to sign into my account I receive "Sorry, something went wrong. Please try again.". I've tried clearing the cache and cookies, and different browsers. I was able to reset my password, and it signed me in once, but after I signed out and tried signing back in later the same error came up again. Any help is appreciated. Thank you.
02-26-2021 03:52 PM - edited 02-26-2021 03:58 PM
Thanks for reaching out, and welcome to the Best Buy Forums! I'm sorry to hear that you are not able to sign into your account, I can imagine that is definitely getting frustrating as it sounds like you are trying multiple troubleshooting steps.
Have you disabled any ad blockers on your browser that may be running in the background? Have you ensured that you are not using any VPN and that you are using the English- United States version of your browsers?
02-26-2021 04:40 PM
Yes I am in the US, on the english version of the site. No I don't have a VPN. But apparently uBlock origin appears to have been the problem. I jumped over to a browser with no addons and was able to sign in. Then I disabled uBlock and it allowed me to sign in and add items to my cart. It wasn't a problem having Ad blockers on when using the site previously. When did that change happen?
Either way, thank you for the help.
03-01-2021 09:09 AM
We're glad to hear you are able to login and add items to your shopping cart. Let us know if you have any other questions.
03-01-2021 03:18 PM
The correct response isn't to disable your adblocker, it's to stop shopping at best buy. If your commerce website can't function without the TWENTY TWO trackers you've crapped all over my browser then you don't deserve anyone's business.
03-01-2021 03:28 PM